FAQ

Our delivery time can vary slightly depending ordered product, or your location.

Delivery Times:

• Custom Orders (Dolls): 7-21 working days
• In Stock (Sex Dolls): 2-7 working days
• Toys & Other Items:
• USA & Canada: 2-3 working days
  Rest of the World: 5-14 working days

• We offer a 90-day free return policy for unused products. You can return your order at no cost if you change your mind.

  Exceptions: Returns are not available for sex dolls as they are custom-made products.

• After placing your order, you’ll receive a confirmation email. Once your order ships, you’ll get another email with the tracking number. Our couriers provide regular progress and tracking updates. Follow your order status on the order status page.

  Email & SMS updates: Activate shipping updates at checkout to get updates directly to your phone.

• We accept all Bank Transfer & Bitcoin. If your transaction is not going through, please double-check

  • Bank transfer daily purchase limit
  • Our Account # is the same as In the Invoice.
  • Use Bitcoin for faster payment

• Toys (orders under $500): XVD ships most orders the same day. Therefore, cancellations are not possible after order confirmation. However, we offer a free 90-day return service. You can return your order for a full refund after receiving it.
  
  Sex Dolls (over $500): You can cancel your custom sex doll order within 24 hours of placement. Email support@xvelvetdolls.com with your order number, email, and name within 24 hours. A 20% cancellation fee applies, and you will receive an 80% refund. Cancellations are not possible after 24 hours.

• Many of our products are shipped separately due to packaging. For example, if you order sex dolls and a cleaner, they will be sent in different shipments. While they usually arrive together, they might sometimes arrive at different times.

  If you need to pick them up at a postal office, provide both shipping numbers. If you have any questions, please contact our customer service.

• Yes, it’s very safe. We have delivered over 16,000 orders with 100% accuracy

   

• We ship to the USA, Canada, the United Kingdom, and all European Union countries.

  Additionally, we operate in Norway, Switzerland, Australia, Iceland, New Zealand, Monaco, South Africa, and Turkey.

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• Soft heads are made from flexible, ultra-realistic silicone or TPE that feels more lifelike to the touch and allows for slight movement or compression. They often include implanted hair and movable jaw options for added realism.

  Hard heads, on the other hand, are more rigid and durable, typically made with firmer silicone. While they don’t offer as much give or flexibility, they often allow for more precise facial detailing and are easier to clean and maintain.

  Summary:

  Soft head = more realistic feel, softer texture, often more expressive.

  Hard head = more durable, easier to clean, better for makeup/styling precision.

• At X Velvet Dolls™, we go beyond just shape and size — our dolls are crafted with incredible attention to small, lifelike details that make them feel truly real. From freckles to fingernails, each element is designed with precision, and many are fully customizable in the product options.

  🧬 Hyper-Realistic Body Features:

  – Fingernails & Toenails – Hand-painted with natural textures and even nail bed coloration. Choose from clear, French tip, or custom nail colors.

  – Areola & Nipple Style – Select color, size, and texture during customization.

  – Veining & Skin Texture – Optional skin detailing with subtle veins, pores, and soft skin creases for realism up close.

  – Freckles, Moles & Beauty Marks – Add custom freckles or small marks exactly where you want them.

  – Implanted Hair Options – Apply to eyebrows, pubic area, or even limbs for ultra-realistic looks (especially with silicone dolls).

  – Soft Belly, Realistic Hands & Feet – Enhanced options with squishy areas and lifelike detailing.

  🛠️ Fully Customizable in Product Options:

  You’ll find these details listed while configuring your doll on our product page. Simply choose your preferences from dropdowns or request a custom layout in the notes — our production team takes care of the rest.